The best part of our stay was my spa experience. Our birthday weekend would have been better if we stayed at a no frills 3 star hotel because at least we would not have such high expectations. You can definitely tell that new management (General manager, Housekeeping Manager, and Concierge) is needed and the staff needs to be retrained with their focus being customer satisfaction in all aspects of the guest's stay. Just to know that there was probably a lot of filth that was also unseen. The place made me feel filthy and unclean. Even after the manager came to our room to ensure it was cleaned, it was not done to my satisfaction. The lack of detail with dusting the air vents, cleaning/dusting/disinfecting the commonly touched areas was very shocking for the prices. Definitely need a housekeeping supervisor to ensure that rooms are deep cleaned after each guest.
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